Refund and Returns Policy

Returns

Eligibility for Returns:
- Items must be returned within 7 days of the delivery date.
- The product must be unused, in its original packaging, and in the same condition that you received it.
- We do not accept returns or exchanges on items with discounts of 20% or more or on items under Buy X Get Y free offers.
Non-Returnable Items:
- Custom or personalized toys.
- Toys marked as “Final Sale” or “Non-Returnable” on the product page.
- Damaged items caused by misuse, improper handling, or accidents.
How to Initiate a Return:
- Email us at info@chotemotetoys.com with your order number, the reason for the return, and photos of the product (if damaged or defective).
- Our team will respond within 2 business days with further instructions and a return shipping label (if applicable).
- Items sent back without prior authorization will not be accepted.
Return Shipping Costs:
- If the return is due to our error (e.g., wrong or defective item), we will cover the shipping costs.
- For other reasons (e.g., change of mind), customers must pay a return shipping fee of ₹200.

Eligibility for Refunds:
- Refunds are issued only after the returned item is inspected and approved by our team.
- If approved, refunds will be processed within 7-14 business days to your original method of payment.
Partial Refunds:
- In cases where the item is not returned in its original condition (e.g., damaged packaging), only a partial refund may be issued.
Non-Refundable Situations:
- Shipping fees for the original order are non-refundable.
- Items marked as non-returnable are also non-refundable.
Late or Missing Refunds:
- If you haven’t received your refund within 14 business days, please check with your bank or credit card company. If there are still issues, contact us at info@chotemotetoys.com.

Eligibility for Exchanges:
- Exchanges are available for defective or damaged items only.
- To initiate an exchange, email us at info@chotemotetoys.com with photos and details of the defect or damage.
Process for Exchanges:
- Once approved, we will send a replacement item free of charge. If the replacement item is out of stock, we will issue a full refund or offer store credit.

Orders can be canceled within 24 hours of purchase for a full refund.
After 24 hours, cancellations may not be possible if the order has already been shipped.

Inspect Your Order Upon Arrival:
- If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of delivery.
- Email us at info@chotemotetoys.com or call us at +91 9953167572 with your order ID and photos of the issue.
Action Plan:
- We will evaluate the issue and either send a replacement or initiate a refund, as applicable.

If you have any questions about our Refund and Return Policy, feel free to reach out to us:

Thank you for shopping at Chote Mote Toys. We value your trust and strive to provide the best service possible!